FAQS
At SHOMICOBOUTIQUE, we want your shopping experience to be seamless. Here are answers to the most common questions our customers ask:
Orders & Shipping
Q: How long does shipping take?
A: Standard shipping takes 5–8 business days (domestic) and 7–14 days (international). Express options are available at checkout. 1-3 days for processing.
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on orders over $50 (varies by region).
Q: Can I track my order?
A: Absolutely! Once shipped, you’ll receive a tracking link via email.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 7–10 days (unworn/unused items with tags). See our full policy here.
Q: How do I initiate a return?
A: Log into your account, go to Order History, and follow the prompts. Need help? Email us at info@shomico.com.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.
Q: How do I apply a discount code?
A: Enter your code at checkout in the "Promo Code" box. Issues? Contact us!
Product Care & Sizing
Q: How do I choose the right size?
A: Check our detailed size charts on each product page. Still unsure? DM us for recommendations!
Q: How should I care for my [clothing/bag/cosmetics]?
A: Care instructions are listed under Product Details. For leather bags, avoid water; for cosmetics, store in a cool, dry place.
Account & Security
Q: How do I reset my password?
A: Click "Forgot Password?" on the login page. A reset link will be emailed to you.
Q: Is my payment information secure?
A: Yes! We use SSL encryption and never store your full payment details.
Still Have Questions?
Reach us at info@shomico.com or via live chat (Mon–Fri, 9AM–6PM EST). We’re happy to help!